Essential skills: It is critical that the candidate demonstrate the ability to: Deal with a variety of situations/incidents, including: urgent non-urgent routine special Deal with: incidents when the involvement of other related emergency and non-emergency services is needed incidents involving prolonged entrapment incidents when assessment must be made as to the most appropriate receiving facility incidents involving multi-casualties ie large numbers associated with bus, rail, multi-vehicle accidents incidents when alternative receiving facilities need to be found incidents requiring multi-agency response Assess and analyse potentially multiple emergency and non-emergency situations requiring solutions immediately In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Demonstrate computer literacy, keyboarding skills Use problem solving skills including: using available resources analysing information making decisions that ensure efficient and effective coordination of resources Use oral communication skills required to fulfil job roles as specified by the organisation, including: asking questions active listening asking for clarification of information from other personnel negotiating solutions acknowledging and responding to a range of views Use interpersonal skills, including: working with others relating well with other team members and personnel from other emergency services Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: reading and understanding resource requirements recording data accurately and maintaining records |